Brgnova™ is owned and operated by Changsha Mengjie Network Technology Co., Ltd.. Business and support details appear at the bottom of this page.

We specialize in decorative crystal suncatchers designed to catch daylight and create reflective accents near windows and other bright indoor areas.

Materials depend on the individual design. Please read each product description for its stated materials; the term “crystal suncatcher” does not mean every decorative element is a natural gemstone.

Dimensions, included parts, hanging length and configuration vary. Product-specific measurements appear in the corresponding listing.

Choose a securely attached hook or suitable fixture. Keep the item away from walkways, children, pets and places where swinging pieces could be struck or pulled. Follow product-specific instructions.

Sparkle and reflections depend on lighting, window direction, weather, room surfaces and display settings. Minor manufacturing differences can also occur; material defects and incorrect goods remain covered by our order-issue process.

Use a soft, dry cloth and handle the pieces gently. Avoid dropping the ornament or placing undue tension on its hanging hardware unless the individual product instructions say otherwise.

Choose a suncatcher from our collection, check its specifications, add it to your cart and complete payment through the checkout.

Available payment options appear in the Shopify checkout and may depend on your location, currency and provider.

Normally 2–4 business days after payment confirmation; during busy periods, up to 5 business days. Processing is separate from transit.

Estimated transit is 10–15 business days after dispatch for supported U.S. addresses. Total delivery time also includes processing.

The applicable delivery options and fees appear at checkout before payment.

Orders may be fulfilled through our own or designated partner facilities based on inventory and destination. Dispatch origin may differ from the registered business address.

We send shipping and tracking details by email when available. If tracking stalls or your parcel cannot be located, contact support with your order number.

Contact us immediately. We will try to accommodate requests before fulfillment begins. After preparation or dispatch starts, a change or cancellation may no longer be possible. No fee applies to a successfully canceled order before fulfillment.

Eligible products may be returned within 30 calendar days of delivery. Contact us within that period for authorization and the correct return address.

For change-of-mind returns, the suncatcher should be unused, uninstalled, complete and in its original condition and protective packaging. Mandatory consumer rights for defective goods are not limited by this condition.

For preference-based returns, the buyer pays return shipping. For confirmed damage, a defect, missing components or our dispatch error, we offer a suitable remedy without additional cost caused by the error.

Email us within 7 calendar days after delivery with photos of the damage, packaging and shipping label where available. We will review and arrange an appropriate replacement, reshipment or refund.

Approved refunds are normally initiated to the original payment method within 5–10 business days after approval; the payment provider may take longer to post the credit.

No restocking fee is charged for approved returns.

Email service@brgnova.com or call +86 176-7592-2436. Service hours are 8:00 AM – 10:00 PM daily; we aim to reply within 24 hours.