Website operator and agreement

Brgnova™ and brgnova.com are owned and operated by Changsha Mengjie Network Technology Co., Ltd.. This company operates the store and is the party responsible for customer-service commitments described in these terms.

When you access our store, submit an order or use our services, these Terms and Conditions and the linked policies apply to the extent permitted by law.

Eligibility and customer accounts

A person purchasing independently must have reached the legal age to enter a purchase agreement in their jurisdiction or shop with the involvement of a parent or legal guardian. Where accounts are available, keep account credentials secure, maintain correct information and contact us about suspected unauthorized access.

Product descriptions and appearance

Brgnova™ sells decorative crystal suncatchers. Product-specific listings provide the stated materials, measurements, colors, included components and hanging arrangements. The word “crystal” does not guarantee a natural gemstone composition unless the specific listing says so.

Brightness, rainbows and reflections depend on sunlight and display conditions. Minor reasonable differences in color, finish or dimensions may occur; this does not diminish statutory remedies for defects or goods that are materially different from their descriptions.

Product use and safety

Crystal suncatchers and hanging decorative elements may be fragile and may contain small components. Use suitable secure hanging fixtures, handle with care and keep away from children, pets and areas where hanging cords or ornaments may be caught, pulled or struck. The products are intended for decorative use, not as toys.

Order submission and acceptance

Submitting an order is an offer to purchase the listed goods. Order acknowledgment confirms receipt of your request, but orders may be reviewed for payment authorization, inventory, suspected fraud, shipping eligibility and other legitimate fulfillment considerations. If an order cannot be accepted, our team will notify you and arrange the appropriate refund for payments collected.

Prices, discounts and payments

Prices and available discounts are shown before payment. Taxes and shipping charges applicable to your order are displayed at checkout. Payment methods depend on the options provided there. Read Payment & Security for details.

Order processing and shipping

Orders are normally processed within 2–4 business days after confirmed payment; up to 5 business days during busy periods. Estimated U.S. carrier transit is 10–15 business days after dispatch, separate from processing. Delivery costs appear at checkout.

See Shipping Policy for complete tracking, origin, delay and lost-parcel arrangements.

Order changes and cancellation

Contact support immediately if you need a cancellation or address change. We will try to act before fulfillment begins, but cannot guarantee adjustments after preparation or dispatch starts. No cancellation fee applies to a successfully canceled order before fulfillment.

Returns, damaged goods and refunds

Eligible returns may be requested within 30 calendar days after delivery. Damaged, defective, incorrect or missing items should be reported within 7 calendar days after delivery. Personal-preference return postage is the customer's responsibility; verified errors attributable to us are resolved without added customer costs. Approved refunds are normally initiated within 5–10 business days after approval, with any returned merchandise received and inspected as applicable.

Full instructions: Return & Refund Policy.

Customer-submitted information

You agree to supply accurate order information and use our communications responsibly. We may review feedback or messages for support, security or lawful store operations. You retain rights in content you provide, while allowing us to process the information necessary to fulfill your request and comply with law.

Intellectual property

Store text, site design, photographs, graphics, trademarks and other Brgnova™ website content are protected to the extent provided by applicable intellectual-property laws. You may view the materials for personal shopping purposes but may not use them for unlawful commercial copying without permission.

Privacy and external services

Our Privacy Policy describes personal-data practices. Shopify, payment providers and shipping companies may operate under their own applicable terms and privacy notices.

Availability, errors and changes

We may correct typographical or product-listing errors, update availability and make reasonable changes to the website and policies. Any changes will be applied consistently with applicable law and will not unlawfully remove rights already arising from a completed purchase.

Applicable law and customer disputes

These terms are interpreted under applicable laws and mandatory consumer protections in the relevant jurisdictions. Nothing excludes rights that cannot legally be restricted. If a dispute arises, contact our customer-service team first so we can seek a reasonable resolution.

How to contact the business

For terms or purchases, email service@brgnova.com, call +86 176-7592-2436 or visit Contact Us.