Scope and responsible business

Brgnova™ is owned and operated by Changsha Mengjie Network Technology Co., Ltd.. This policy applies to brgnova.com, purchases of crystal suncatchers, our customer support and related store and advertising interactions.

We use information to complete orders, administer our services, maintain security, measure store and advertising performance where permitted, and meet legal obligations. We do not rent customer data to unrelated parties for their independent use; some advertising-related disclosures may nevertheless qualify as a sale or sharing under applicable privacy laws.

Personal information we collect

• Contact and identity details: name, email, telephone number, billing and delivery addresses.
• Order information: items ordered, payment status, purchase history, fulfillment, shipping, returns, refunds and transaction identifiers.
• Customer-account or support information you choose to submit.
• Device and usage data: IP address, approximate region, browser and device characteristics, cookies, pages viewed and interactions.
• Advertising and measurement information: referral information, ad interactions, product views, add-to-cart, checkout and purchase events where associated tools are enabled.
• Payment-related information processed through Shopify and the applicable payment service provider; we do not store full payment-card details on our store servers.

How information is collected

We collect information when you complete checkout, communicate with customer care, create an account, exercise privacy rights or otherwise interact with the store. Other information is gathered automatically through site technologies and from Shopify, payment providers, carriers, fulfillment partners and advertising or analytics partners operating within applicable permissions.

Why we process information

• Accept, verify, prepare, ship and deliver orders.
• Communicate confirmations, service messages and shipment updates.
• Handle product questions, returns, refunds, cancellations and disputes.
• Detect fraud, prevent abuse and protect the website and transactions.
• Maintain, analyze and improve the shopping experience and product information.
• Measure campaign performance and, where allowed, show or optimize relevant advertisements.
• Satisfy tax, recordkeeping, legal and regulatory requirements.

Cookies, pixels and similar tools

Necessary cookies support cart, checkout, account functions, security and preferences. Other technologies may support analytics, conversion measurement and advertising. When required by law, consent is requested before non-essential tracking; available cookie and privacy controls allow applicable choices.

Browser settings may also limit cookies, although turning off necessary cookies can affect checkout and account functionality.

Advertising, attribution and AppLovin

Our advertising and measurement partners may include services such as AppLovin and other advertising platforms where integrated. These providers can receive device or browser details, cookie or advertising identifiers, IP addresses, campaign referrals, product interactions, cart and checkout events, purchase/conversion events and related attribution signals.

Such data may be used to deliver or measure advertisements, prevent fraud, assess campaign performance and improve advertising where permitted and subject to applicable consent and opt-out choices.

For information on AppLovin practices, visit AppLovin Privacy Policy.

Sharing and service providers

We share the information needed to provide services with Shopify, payment processors, banks, carriers, fulfillment warehouses, customer-service tools, hosting providers, security and fraud-prevention partners, advertising and analytics providers, and professional advisers. We also disclose information where legally required or to protect our rights and customers.

Service providers may have their own privacy policies and processing responsibilities.

Sale, sharing and targeted advertising rights

Depending on local law, some disclosure through advertising cookies, pixels, APIs or measurement tools may be treated as the sale or sharing of personal information or processing for targeted advertising, even without a cash payment. Eligible visitors may request applicable opt-outs using available site privacy or cookie controls or by emailing service@brgnova.com. We honor applicable legally required signals and requests as supported by our systems and applicable law.

Shopify and payment processing

Shopify supplies the commerce infrastructure used for our storefront and checkout. Information needed for payment, order confirmation, fulfillment, security and related services is processed by Shopify and relevant payment providers, subject to their contractual commitments and privacy practices.

Storage and retention

We keep personal information for as long as reasonably necessary for orders, taxes, accounting, support, fraud prevention, disputes, security, and legally required records. Retention varies according to the data and purpose; records are removed or de-identified when they are no longer reasonably required, subject to legal obligations.

Privacy requests and rights

Depending on your location and applicable law, you may be able to request access, correction, deletion, portability or an opt-out of certain sales, sharing or targeted advertising. You may also withdraw consent where consent is the applicable legal basis, and appeal a rights decision where provided by law.

Send a request with the subject “Privacy Request” to service@brgnova.com. We may seek reasonable verification before acting and will respond in the period applicable law requires. You may contact us by phone at +86 176-7592-2436.

EEA, UK and other regional rights

Where European or UK data protection law applies, processing may rely on performance of a contract, legal obligations, legitimate interests or consent as appropriate to the activity. You may have rights to access, rectification, erasure, restriction, objection, portability and withdrawal of consent, and may contact your local data-protection authority.

Where applicable, international transfers are subject to legally required safeguards.

Sensitive personal data

Brgnova™ sells decorative crystal suncatchers. We do not seek sensitive personal information for advertising targeting, and we do not intentionally send sensitive categories such as health details, biometric information, government identifiers or precise location details in advertising event fields. Please do not provide sensitive information that is not needed for your request.

Children's information

Our general consumer store is not directed at children and we do not knowingly collect information from children in violation of applicable law. Parents or guardians can contact customer care about a child's personal information.

International processing and security

Personal information may be processed or stored by Shopify or our other service providers in countries different from your own. Where applicable, international transfer safeguards and legal requirements apply.

We employ reasonable administrative, technical and organizational safeguards appropriate to our services. No online security measure can guarantee absolute security.

External sites and changes

Our website may link to third-party platforms. Their privacy policies apply to the information collected through their own services. We may update this policy to reflect operational, technical or legal changes; the current date and version appear on this page.

Contact for privacy questions

Email service@brgnova.com, call +86 176-7592-2436, or use Contact Us. Customer service operates 8:00 AM – 10:00 PM daily with a target response within 24 hours.